Fee Refund & Cancellation Policy

1. Purpose & Scope

This Fee Refund and Cancellation Policy governs all monetary transactions executed via the Tarabari Jatiya Bidyalaya portal and integrated School ERP system, including tuition fee collections, examination fees, admission registrations, and co-curricular charges.

We are committed to fair, transparent, and prompt settlement of all payment gateway transactions in accordance with Reserve Bank of India (RBI) guidelines and institutional academic bylaws.

2. Duplicate / Excess Payment Settlements

Refund Mechanism & Turnaround Time:

• Processing Window: Once the duplicate debit is verified through our payment gateway dashboard, the refund request will be initiated within 24 to 48 business hours.
• Credit Timeline: Funds are credited back directly to the original payment source (same bank account, credit/debit card, or UPI VPA) within 5 to 7 business working days, subject to the customer's issuing bank policy.
• Zero Penalty: No administrative fees or cancellation penalties will be deducted on duplicate or unintended multiple deductions.

3. Failed Transactions / Amount Debited Without Receipt

In rare circumstances, a transaction may fail due to an internet disconnection or banking server timeout, resulting in money being debited from the parent's account without an official fee receipt being generated by our School ERP.

• Automated Bank Reconciliation: In 99% of cases, the payment gateway's automated clearing house system detects the uncaptured payment and initiates an automatic reversal within T+3 to T+7 working days.
• Manual Verification: If the funds do not reflect back in your account after 7 working days, please send your Bank Transaction Reference Number (UTR / Bank Order ID) to contact@tarabarijb.edu.in. Our accounts team will manually reconcile the record with the payment aggregator.

4. Non-Refundable Fee Components

The following institutional fees are strictly non-refundable and non-transferable once paid:

• Admission Registration / Prospectus Fee: Cost incurred for admission processing, student evaluation, and prospectus materials.
• Tuition Fee for Commenced Terms: Once a student has attended classes in any academic month or quarter, the tuition fee for that ongoing period cannot be refunded.
• Examination & Board Registration Fees: Fees remitted directly to the Board of Secondary Education, Assam (SEBA) or external academic bodies cannot be recalled.
• Payment Gateway Convenience Charges: Nominal gateway and bank charges levied by financial intermediaries during checkout are non-refundable.

5. Admission Cancellation & Withdrawal Schedule

If a parent or guardian formally cancels an admission or requests a Transfer Certificate (TC) due to relocation or personal circumstances, fee refunds are governed by the following schedule:

6. Security / Caution Deposits Refund

Refundable security deposits or caution money (where applicable) collected at the time of admission will be reimbursed in full upon the student's formal departure from Tarabari Jatiya Bidyalaya, subject to:

1. Submission of a formal written Transfer Certificate (TC) application signed by the registered parent/guardian.
2. Obtaining "No Dues Clearance" from the School Library, Computer Lab, Sports Department, and Accounts Counter.
3. Reimbursement is processed via direct bank transfer (NEFT/RTGS/UPI) to the parent's verified bank account within 14 working days of clearance.

7. Step-by-Step Procedure to Claim a Refund

To expedite resolution of any fee-related refund request:

1. Prepare Details: Note down the Student Name, Class, Roll Number, Date of Transaction, Debited Amount, and the Payment Gateway Order ID / UTR number from your bank statement.
2. Submit Request: Send an email with subject line "Fee Refund Request - [Student Name] - [Order ID]" to:
   contact@tarabarijb.edu.in
3. Verification: Our school accounting office will acknowledge the email within 24 business hours and cross-reference with the gateway clearing system.
4. Credit to Source: Once verified, the refund is executed to the source payment method within 5–7 business days.

8. School Accounts Helpdesk & Inquiries

For urgent queries or personalized assistance regarding fees, challans, or payment receipts: